http://altgate.disqus.com/A blog on startups, venture capital and everything in betweenenMon, 28 Apr 2008 01:08:59 -0000http://altgate.com/blog/2008/02/customer-support-2-0.html#comment-1926683<p>Hi Furqan,</p><p>I couldn't agree more. I shared a story of my own experience with open support versus closed support when my company moved from an open source platform to a proprietary platform on my blog: <a href="http://www.williamhertling.com/2008/04/open-support-versus-closed-support.html" rel="nofollow noopener" target="_blank" title="http://www.williamhertling.com/2008/04/open-support-versus-closed-support.html">http://www.williamhertling.com/2008/04/open-support-versus-closed-support.html</a></p><p>I think Support 2.0 is key to building customer loyalty. After product purchase, one of the primary drivers that causes a customer to interact with the company again is support. The customer can have a bad "1.0" support experience, or they can have a great Support 2.0 experience - and become more loyal and more passionate.</p>William HertlingMon, 28 Apr 2008 01:08:59 -0000http://altgate.com/blog/2008/02/customer-support-2-0.html#comment-1926682<p>Furqan - Thanks for linking over and adding your thoughts to Support 2.0. I think some of the best folks involved in this new approach are the guys @ Get Satisfaction (<a href="http://www.getsatisfaction.com)." rel="nofollow noopener" target="_blank" title="http://www.getsatisfaction.com).">http://www.getsatisfaction.com).</a></p>Ben YoskovitzFri, 29 Feb 2008 11:16:48 -0000